| Seller |
BAILI COMMERCIAL LIMITED |
| Chief Operating Officer |
HE YUANDING |
| Address |
ROOM 601, 6/F, WAH YUEN BUILDING, 145-149 QUEEN'S ROAD CENTRAL, HONG KONG |
| Phone Number |
+852-9148-7484 ※As this is an international call, high call charges (roaming fees, etc.) may apply. For inquiries, please use the customer support email address below.
|
| Email Address |
customerservice@yesyuniverso.com |
| Selling Price |
Please refer to each product page. |
Other charges
required in addition to the product price |
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Shipping Fee: Free shipping for orders over 49.9 USD. Shipping fees for orders under 49.9 USD vary depending on the shipping method and will be calculated and displayed on the checkout screen.
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Customs Duties, Import Consumption Tax, etc.: Customs duties and import consumption tax are included in the product price. Customers will not incur any additional charges upon receipt of the product.
|
| Payment Methods |
Credit Card, Apple Pay, PayPal, PayPay, Convenience Store Payment |
| Payment Timing |
-
Credit Card, Apple Pay, PayPal, PayPay: At the time of order completion.
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Convenience Store Payment: Please pay within 3 days of placing your order.
|
| Product Delivery Time |
Orders are usually shipped within 1 to 5 business days after order approval. As products are shipped from overseas, delivery to Japan usually takes about 6 to 10 business days from the date of shipment. |
Returns, Defective Products,
and Cancellations |
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Order Cancellation/Change: Free cancellation or change (full refund) is possible if you contact us by email within 24 hours of placing your order.
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Returns/Exchanges due to Customer Convenience: We can only accept returns if you contact us within 3 business days of receiving the product. However, the customer is responsible for the round-trip shipping costs for returns and re-shipments. Products must be unopened (the transparent bag must not be opened) and unused. Please return the product within 7 business days after obtaining Return Authorization (RAN).
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Defective Products/Incorrect Delivery: We take every precaution to ensure the quality of our products, but in the unlikely event that a product is damaged, defective, or different from your order, please contact us by email within 3 business days of receiving the product, attaching photos showing the condition of the package and product. We will issue a full refund or exchange at our shipping cost.
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