Shipping Information
At YUNIVERSO SQUISHY, we strive to ensure that your orders are processed and delivered as quickly as possible. Please review the following shipping details before placing your order.
Processing Time
- Orders are prepared for shipment within 1-3 business days after receiving payment.
- Processing includes quality control checks and testing to ensure product quality before shipment.
- Processing time may vary based on stock availability.
Shipping Costs & Methods
Exclusive Perk: 🌍 Enjoy FREE Standard Shipping on all orders over $39.00 USD, excluding US market**
For faster delivery, Express Shipping is available upon request. Please contact our customer service at customerservice@yesyuniverso.com for assistance. Express shipping typically costs 2-3 times the standard shipping rate.
📌 Shipping times exclude processing time.
| Shipping Method | Estimated Delivery Time | Average Delivery Time |
|---|---|---|
| Standard Shipping | 7-16 business days | 12 business days |
| Express Shipping | 2-7 business days | 6 business days |
📌 Total Delivery Time = Processing Time + Shipping Time
***Please check more details on [US Shipping & Tarrif Policy].
Shipping Policy
When Will My Order Be Shipped?
- Orders are processed and shipped within 2-5 business days after payment approval.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If you do not receive a shipping confirmation email within 5 business days, please contact our customer service team at customerservice@yesyuniverso.com for assistance.
Important Address Information
❗️Please double-check your shipping address at checkout and in your order confirmation. Once a package has shipped, address changes are not possible.
Order Changes & Cancellations
❗️Within 12 hours, if you need to change or cancel your order, please contact us immediately at customerservice@yesyuniverso.com
Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your package using the "Track My Order" link in the email.
Lost or Delayed Packages
Lost Package Claims
- While we hand packages over to the shipping carrier, delivery is managed by the shipping company.
- Customers are responsible for tracking their packages and ensuring successful delivery.
- If your package is lost, claims must be filed within 21 days from the shipping date.
Tracking Shows "Delivered," But You Didn’t Receive It?
- If your tracking status says "Delivered", but you have not received your package, contact us at customerservice@yesyuniverso.com with your order details.
- We will assist in starting an insurance claim with the shipping carrier.
Shipping Restrictions
❗️We are not responsible for failed delivery attempts caused by incorrect or incomplete customer information.
- This includes incorrect address, phone number, or recipient name.
- If you realize your shipping information is incorrect, contact us immediately at customerservice@yesyuniverso.com with the correct details and your order number.
Damaged or Missing Items
If your package arrives damaged or with missing items, please follow these steps:
- Before signing for the package, clearly note any damage on the receipt.
- Contact us within 2 business days at [ customerservice@yesyuniverso.com with your order number.
- Keep all damaged packaging materials for inspection.
- Take clear photos of the damaged items and packaging and send them to us.
Estimated Shipping Times
Please note that shipping times are estimates and may be affected by factors such as carrier delays, flight disruptions, or customs clearance.
|
Destination excluding US market*** |
Estimated Delivery Time |
|---|---|
| Canada | 7-15 business days |
| United Kingdom | 6-10 business days |
| Germany (DE) | 6-10 business days |
| France (FR) | 8-10 business days |
| All Other Countries | 10-18 business days |
***Please check more details on [US Shipping & Tarrif Policy].
Shipping Fees
✅ Free standard shipping for orders over $39 USD, excluding US market***
❌ Orders under $39 USD will have a shipping fee, which varies based on location and shipping method.
***Please check more details on [US Shipping & Tarrif Policy].
If you have any further questions or need assistance, feel free to contact our customer service team at customerservice@yesyuniverso.com
Thank you for shopping with YUNIVERSO SQUISHY.